Support
One mailbox covers every Water Palaver product, and the people answering it are the people who build the software.
Message sent
It is in the mailbox. We read everything and reply, usually within one working day.
What happens next
Messages go to one mailbox and are read every working day. We reply to all of them. If you have not heard back within two working days, send it again: something has gone wrong at our end rather than yours.